Thank you for browsing our site! We've tried to cover major topics below but please feel free to contact us on email@example.com if there's any additional information we can help you with.
2017/2018 Shut Down
We are now closed for orders to be delivered during 2017. Any orders placed between now and the 14th January 2018 will be for delivery from the 15th January onwards.
Turn Around Times
All goods in stock will be shipped within 2 working days of receiving payment. Thereafter, delivery of your package will take 2-3 working days (Fastway Couriers) or 8-10 working days (Post Office Counter-to-Counter).
There are a few delivery options to choose from ...
- An appointment for a local collection from the Tiger Lily Studio in Claremont, CT can be arranged (no charge).
- The South African Post Office is the most cost-effective way to get your delivery (8-10 working days) and costs from R 40.
- Fastway Couriers generally takes 2-3 working days for delivery nationally. This costs from R 52.
- International shipping can be arranged, please email firstname.lastname@example.org for a quote.
Returns & Exchanges
All our products are quality checked before leaving the studio. However, if you receive an item that you're not happy with and wish to exchange it, please contact us within 14 days of receiving your parcel.
To qualify for wholesale prices, please email your details (shop's name, web link and address) along with the details of your desired items to email@example.com and we will send the relevant documentation. The minimum order amount is R 3000.00 and a 50% deposit is payable before any production commences. The order will be shipped once the final payment has been received.
Please bear in mind that Tiger Lily produces certain items in small quantities, making them exclusive and subject to availability. We may need to do a special production run to fulfill wholesale orders and as all our products are handcrafted with love and care this could take some time. However, we always try to make things work to your timeline.